Frequently Asked Questions

What does Wawasky.us sell?

Wawasky.us offers women’s dresses for casual wear, work, holidays, parties, celebrations, and other occasions.

How do I choose the correct size?

Please review the size chart and measurements on the product page before ordering. Sizing may vary between styles. If you are between sizes, the larger size is generally more suitable for fitted or non-stretch dresses.

Will the color look exactly like the product image?

We make reasonable efforts to display colors accurately. Slight differences may occur because of lighting, photography, production batches, screen settings, and device displays.

How long does order processing take?

Orders normally require 3–5 business days for preparation, quality review, packaging, and shipment arrangement.

How long does delivery take?

After shipment, estimated transit time to the United States and Canada is 10–20 business days. These are estimates rather than guaranteed arrival dates.

How can I track my order?

Tracking information will normally be sent to the email address used during checkout when it becomes available. Carrier scans may take time to update.

Can I change or cancel an order?

Contact us as soon as possible. We will try to assist, but changes and cancellations cannot be guaranteed after an order enters processing or shipment.

Can I return an item?

Eligible return requests may be submitted within 14 calendar days after delivery. Returned items must generally be unworn, unwashed, unaltered, and returned with original tags and packaging.

Who pays return shipping?

For approved eligible returns, Wawasky.us covers the standard return shipping cost using the return method approved by customer service.

Can I choose an exchange instead of a refund?

Yes. For an approved return, you may choose an exchange, subject to availability, or a refund to the original payment method.

What if I receive a damaged or incorrect item?

Email us promptly with your order number and clear photographs of the item, label, packaging, and affected area.

How long do refunds take?

Approved refunds are normally processed after the returned item is received and inspected. Banks and payment providers may require additional time to post the funds.

How do I contact customer service?

Email rafaelespindola778@gmail.com. Include your order number for order-related questions.