Shipping policy
Effective Date: August 5, 2026
This Shipping Policy explains how orders placed through Wawasky.us are processed and delivered.
Shipping Destinations
We currently ship eligible orders to:
- United States
- Canada
Order Processing Time
Orders normally require 3–5 business days for confirmation, product preparation, quality review, packaging, and shipment arrangement.
Business days do not include weekends or public holidays. Processing may take longer during high-volume periods or when additional order verification is required.
Estimated Transit Time
After shipment, estimated transit time is approximately 10–20 business days for the United States and Canada.
Total estimated delivery time is the processing period plus the transit period. Delivery estimates are not guaranteed arrival dates.
Tracking Information
When tracking becomes available, it will normally be sent to the email address used during checkout. Carrier records may take several days to update after a shipping label is created.
Shipping Charges
Available shipping methods and applicable charges are displayed during checkout before payment is completed.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed. Address changes cannot be guaranteed after processing or shipment begins.
Customs and Import Charges
Canadian orders may be subject to customs duties, import taxes, brokerage fees, or local handling charges. Unless stated otherwise during checkout, these charges are the recipient’s responsibility.
Shipping Delays
Delivery may be affected by carrier delays, customs procedures, weather, public holidays, transportation disruptions, remote-area service limitations, incorrect addresses, or other circumstances outside our reasonable control.
Packages Marked as Delivered
If tracking shows delivery but the package cannot be located, check mailboxes, porches, safe locations, building staff, household members, and neighbors. Contact the carrier and then email us if further assistance is needed.
Lost or Severely Delayed Packages
Contact us if a shipment appears lost or remains without meaningful tracking updates beyond the expected timeframe. We will review available records and may request a carrier investigation.
Contact
Email rafaelespindola778@gmail.com and include your order number and tracking number when available.